Contact Us

How do I get a refund?

Oluchi2024-10-18T08:26:44+02:00We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a refund by following these steps:

1. Eligibility: Refund requests must be made within 7 days of receiving your item. Please ensure the product is unused, in its original packaging, and in the same condition as when it was received.
2. Requesting a Refund: To initiate the refund process, kindly contact our customer care team at customercare@elfortinterior.com, providing your order number and the reason for your refund request. We aim to respond to all inquiries within 24 hours.
3. Return Shipping: Once approved, we will provide instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
4. Refund Processing: After we receive and inspect the returned item, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method.

We value your trust in us and will work hard to resolve any issues. Our goal is to make your shopping experience with us as smooth as possible.

How do I track an order?

Oluchi2024-10-18T08:36:53+02:00We understand how exciting it is to receive your new bedding! To help you stay updated, we've made tracking your order simple and easy:

1. Order Confirmation: Once your order is confirmed, you'll receive an email or SMS with your unique tracking number and a link to track your package.
2. Track Your Order Online: Visit our tracking page https://elfortinterior.com/order-tracking and enter your tracking number to get real-time updates on the status of your delivery.
3. Delivery Updates: You will receive email or SMS notifications as your order moves through the shipping process, including when it's dispatched, in transit, and out for delivery.
4. Need Assistance? If you're unable to track your order or have any concerns, our customer care team is always here to help. Contact us at customercare@elfortinterior.com , and we'll gladly assist you.

Please note that delivery times may vary based on location, but rest assured, we are committed to ensuring your order arrives as quickly and smoothly as possible.

How do I modify an order?

Oluchi2024-10-18T08:51:14+02:00We know that sometimes plans change, and we're here to help you with your order modifications wherever possible.

1. Contact Us Quickly: If you need to modify your order, such as changing the size, color, or delivery details, please reach out to our customer care team as soon as possible. The sooner you contact us, the better chance we have to make changes before your order is processed for shipping.
2. Time-Sensitive Changes: Please note that once an order is dispatched, we may not be able to make modifications. However, we will do our best to accommodate your request if the order is still being prepared.
3. How to Reach Us: To modify your order, simply contact our customer care team at customercare@elfortinterior.com with your order number and the changes you'd like to make. Our team will review your request and guide you through the next steps.
4. Exceptions: If your order has already been shipped, you may need to follow our return or exchange process once your items are delivered. Please refer to our https://elfortinterior.com/refund_returns/ for more details.

How do I cancel an order?

Oluchi2024-10-18T08:55:15+02:00

At Elfortinterior, we understand that sometimes plans change, and you may need to cancel an order. We are here to assist you with this process while ensuring both your satisfaction and the smooth operation of our services. Below are the steps and guidelines for canceling an order.

1. Canceling an Order Before Shipment

If you wish to cancel your order and it has not yet been shipped, please contact our customer care team as soon as possible:

• Email us at customercare@elfortinterior.com or call +234 803 742 1881 with your order number and cancellation request.
• Our team will verify the status of your order and confirm whether it is eligible for cancellation.
• If the cancellation is confirmed, we will process a full refund within 7–10 business days to your original payment method.

2. Canceling an Order After Shipment

Once an order has been shipped, we are unable to cancel it. However, you can still return the item to us by following our Returns Policy:

• Once you receive the product, please contact us within 7 days to initiate a return.
• The item must be in its original, unused, and unopened condition to qualify for a refund.
• Please note that shipping costs for returning the item will be your responsibility unless the product is damaged or defective.

3. Special Considerations

• Custom Orders: Unfortunately, we cannot cancel or refund orders for customized or personalized items once the order has been confirmed.
• Clearance Items: Orders for items marked as clearance or final sale cannot be canceled or refunded.

4. Refunds

For canceled orders that meet our eligibility criteria, refunds will be processed within 7–10 business days. Refunds will be issued via the same payment method used for the original purchase.

---

At Elfortinterior, your comfort and satisfaction are our top priorities. If you need further assistance or have any questions about your order, don’t hesitate to reach out to our customer care team. We’re here to help ensure a seamless experience from start to finish!

Why is my order delayed?

Oluchi2024-10-18T09:01:50+02:00At Elfortinterior, we understand how important it is for you to receive your bedding items on time, and we sincerely apologize for any inconvenience caused by a delay. Please know that we are committed to ensuring your order reaches you as soon as possible, and we want to keep you informed about potential reasons for delays and how we're addressing them.

1. Possible Causes for Delays:

• High Order Volumes: During sales or peak shopping seasons, we experience a higher volume of orders. While we do our best to process all orders quickly, this can sometimes lead to minor delays.
• Shipping Issues: Delays may occur due to unexpected challenges faced by our shipping partners, such as local logistics disruptions, customs clearances, or delivery routes being affected.
• Product Availability: If an item in your order is temporarily out of stock, this may cause a delay. We will notify you immediately if this happens, offering the option to wait for restocking or receive a refund.
• Public Holidays or Events: Certain national holidays or unforeseen events may affect shipping and delivery timelines.

2. What We’re Doing to Resolve the Delay:

• Expedited Processing: We’re working hard to process all pending orders and resolve any delays as quickly as possible.
• Tracking Updates: We will keep you updated via email and SMS with the latest tracking information. You can also check your order status online by entering your order number on our tracking page.
• Customer Support: Our customer care team is always here to assist. If your order is delayed beyond the estimated delivery time, please reach out to us at customercare@elfortinterior.com or call +234 803 742 1881, and we’ll investigate the issue right away.

3. What You Can Do:

• Check Your Tracking: Use the tracking number sent in your confirmation email or SMS to get real-time updates on your order's status.
• Contact Us: If you haven’t received any updates or have concerns, don’t hesitate to contact our customer support team. We’ll do everything we can to provide clarity and speed up the process.

We sincerely appreciate your patience and understanding. Our goal is always to deliver the highest quality products and service, and we’re grateful for your trust in us. Should you need further assistance, please reach out — we’re here to help!